Privacy Policy

We collect information you provide directly to us, as well as information collected automatically when you use our site.

Information You Provide

• •Identity & Contact: Name, email address, phone number, billing and shipping address
• •Account Information: Username, password, and account preferences
• •Order Data: Products ordered, artwork files, customization details, order history
• •Payment Information: Credit/debit card data (processed securely by Stripe; we do not store raw card numbers)
• •Communications: Messages sent via our contact form, chat, email, or phone
• •SMS/Text Consent: Phone number and consent status when you opt in to receive text messages

Information Collected Automatically

• •Usage Data: Pages viewed, time spent, referring URLs, browser type, device information
• •IP Address & Location: Approximate geographic location derived from IP
• •Cookies & Tracking: Session cookies, preference cookies, and analytics identifiers (see Section 6)

We use the information we collect to:

• •Process and fulfill your orders, including production and shipping
• •Create and manage your account
• •Send transactional communications (order confirmations, shipping updates, invoice receipts)
• •Send SMS/text messages you have opted in to receive (see Section 3)
• •Respond to your inquiries and provide customer support
• •Send promotional emails and offers (you may opt out at any time)
• •Improve our website, products, and services through analytics
• •Prevent fraud and maintain the security of our platform
• •Comply with legal obligations

Printizmo sends SMS and text messages to customers who have opted in to receive them. By providing your mobile phone number and consenting to receive texts — via checkout, our contact form, or another opt-in mechanism — you agree to receive text messages from Printizmo at the number provided.

• •Types of messages: Order status updates, shipping notifications, callback confirmations, appointment reminders, and occasional promotional offers
• •Message frequency: Varies based on your activity; transactional messages are triggered by order events, promotional messages are sent periodically
• •Message & data rates may apply based on your carrier and plan
• •To opt out: Reply STOP to any text message at any time. You will receive a one-time confirmation and no further messages will be sent
• •To get help: Reply HELP to any message or contact us at help@printizmo.com
• •Opting out of SMS does not affect transactional email communications related to your orders
• •We do not sell or share your phone number with third parties for their marketing purposes

Our SMS messaging service is operated using Twilio, Inc. as our messaging provider. Your phone number is transmitted to Twilio solely for the purpose of delivering messages on our behalf.

We do not sell your personal information. We may share your information with:

• •Service Providers: Third-party vendors who help us operate our business (payment processing, SMS delivery, email, shipping, cloud hosting). They are contractually required to protect your data and use it only for the services they provide to us
• •Key Third-Party Services We Use:
  • •Stripe (payment processing) — stripe.com/privacy
  • •Twilio (SMS/voice communications) — twilio.com/legal/privacy
  • •Google (authentication, cloud services) — policies.google.com/privacy
• •Business Transfers: If Printizmo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• •Legal Requirements: When required by law, court order, or governmental authority

We retain your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time (see Section 7).

We use cookies and similar technologies to enhance your experience, maintain your session, remember preferences, and analyze site traffic. Types of cookies we use:

• •Essential Cookies: Required for the website to function (authentication, cart state)
• •Analytics Cookies: Help us understand how visitors interact with our site (e.g., page views, bounce rate)
• •Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Depending on your location, you may have the following rights regarding your personal information:

• •Access: Request a copy of the personal data we hold about you
• •Correction: Request correction of inaccurate or incomplete data
• •Deletion: Request deletion of your personal data, subject to legal retention requirements
• •Opt-out of Marketing: Unsubscribe from promotional emails via the link in any email, or contact us directly
• •Opt-out of SMS: Reply STOP to any text message
• •Data Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at help@printizmo.com. We will respond within 30 days.

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

• Printizmo
• Fort Lauderdale, Florida
• Email: help@printizmo.com
• Website: printizmo.com